Ongoing Opening - Senior Instructors
Senior Instructors are responsible for delivering a wide range of courses and are required to quickly acquire new knowledge and know-how. They teach an intermediate to advanced set of courses on installation, maintenance, design and/or administration to any individual, business or corporation that leases, purchases or has responsibility for a telecom equipment product and/or peripheral. Senior Instructors demonstrate specialist expertise in their solution area and also serve as secondary escalation points for in-depth technical questions in their solution area. This position requires extensive travel, up to 90%. Training can be delivered at a training center, a business partner site, or a customer location.
Responsibilities
- Training students with varied backgrounds, experience and product knowledge in a blended learning environment, including Instructor Led Training (ILT) and Virtual Instructor Led Training (vILT).
- Researching and analyzing new products in order to provide training support.
- Serving as a Subject Matter Expert (SME), providing Tain the Trainer (TTT) classes for other instructors, and providing technical support to field offices, business partners, sales forces and course development organizations.
- Performing project management functions, including installing and setting up equipment and software, delivering training, and closing out training sessions.
- Utilizing analytical skills to customize training in a role-based environment.
- Developing and conducting seminars, workshops and demonstrations to increase audience knowledge of products, services and applications.
- Creating a comfortable and effective training environment conducive to adult learning regardless of the training site and audience mix.
- Working with the course development organization on a regular basis to keep content current for all audiences. Also, may be responsible for writing and revising course modules, reviewing materials, providing feedback on technical accuracy, as well as assessing content flow and teaching techniques.
- Occasionally acting as "lead" instructor on new product introductions at a regional level.
- Evaluating individual performance and providing feedback and coaching to each student.
- Delivering courses with intermediate to advanced level of complexity using a variety of teaching methods and advanced media.
- Achieving and maintaining industry specific knowledge as applicable to delivery audience.
- Demonstrating specialist knowledge in assigned curricula areas.
- Achieving and maintaining specialist certifications in areas of specialty where needed.
- Maintaining expertise through field experience as needed.
- Adapting documentation to meet the specific needs of each individual role-based audience (i.e.; client executive, design specialist, technician, customer, administrator, etc.).
- Possessing in-depth knowledge of a particular technical area and working knowledge in a range of technical areas and functions. This is required to effectively translate and transfer knowledge to students within all audiences.
- Possessing excellent communication and interpersonal skills, understanding and utilizing adult training techniques, and possessing effective project management skills.
Basic Qualifications
- Extensive experience as an instructor.
- Demonstrates basic project management skills.
- Proficient at managing own time and tasks.
- Demonstrates effective status reporting.
- Good networking and collaboration skills.
Preferred Qualifications
- One plus (1+) year(s) management experience.
- College education is desirable.
- Telecommunications field experience is desired.
Language Skills
Fluency in English and in one of the following languages is desired:- German
- Italian
- Spanish
- French
- Russian
- Korean
- Chinese
- Japanese
- Portuguese
