Senior Instructors

Job overview
Sumaria Networks Senior Instructors teach a wide range of courses of intermediate to advanced complexity using a variety of teaching methods and advanced media. Subject matter includes the sales, installation, maintenance, design and/or administration of various specific telecom products and peripheral devices. Senior Instructors demonstrate specialist expertise in their solution area and serve as secondary escalation points for in-depth technical questions in that area. Senior Instructors are also required to quickly acquire new knowledge and know-how. 

Senior Instructors teach to any individual, business, or corporation that leases, purchases, or has responsibility for a telecom equipment product or peripheral. They teach in training centers, business partner sites, or customer locations. Positions require extensive travel, up to 90 percent, and frequently to international locations.

Responsibilities
Senior Instructors are responsible for training students with varied backgrounds, experience, and product knowledge in a blended learning environment, including instructor-led training (ILT) and virtual instructor-led training (vILT).  Specifically, this includes:

  • Creating a comfortable and effective training environment that is conducive to adult learning regardless of the training site and audience mix.
  • Utilizing analytical skills to customize training and adapt documentation to meet the specific needs of each individual in a role-based environment (that is, client executive, design specialist, technician, customer, administrator, and so on).
  • Evaluating individual performance and providing appropriate individual feedback and coaching to each student.

In addition to classroom instruction, other duties can include:

  • Performing project management functions, including installing and setting up equipment and software, delivering training, and closing out training sessions.
  • Researching and analyzing new products in order to provide training support.
  • Serving as a subject matter expert (SME), providing Train the Trainer (TTT) classes for other instructors, and providing technical support to field offices, business partners, sales forces, and course development organizations.
  • Developing and conducting seminars, workshops, and demonstrations to increase audience knowledge of products, services, and applications.
  • Working with the course development organization to keep course content current for all audiences. Also may be responsible for writing and revising course modules, reviewing materials, providing feedback on technical accuracy, and assessing content flow and teaching techniques.
  • Occasionally acting as “lead” instructor on new product introductions at a regional level.

Sumaria Networks Senior Instructors must also be able to:

  • Achieve and maintain industry-specific knowledge as applicable to their delivery audiences.
  • Demonstrate specialist knowledge in assigned curricula areas. (HOW IS THIS DIFFERENT FROM THE FIRST BULLET ITEM?)
  • Achieve and maintain specialist certifications in areas of specialty where needed.
  •  Maintain expertise through field experience as needed. (I’M NOT QUITE SURE WHAT THIS MEANS—CAN YOU GIVE AN EXAMPLE OF HOW A SUMARIA INSTRUCTOR WOULD FULFILL THIS REQUIREMENT?)

Qualifications
Candidates must possess in-depth knowledge of a particular technical area and working knowledge in a range of technical areas and functions. To effectively translate and transfer knowledge to students within all audiences, candidates should also possess:     

  • Extensive experience as an instructor Understanding of and the ability to utilize adult training techniques
  • Proficiency in managing own time and tasks
  • Effective project management skills
  • Effective status reporting skills
  • Good networking and collaboration skills
  • Excellent communication and interpersonal skills

Telecommunications field experience, at least one year of management experience, and a college degree are also desirable.

Language skills
Fluency in English and in one of the following additional languages is desired:

  • German
  • Italian
  • Spanish
  • French
  • Russian
  • Korean
  • Chinese
  • Japanese
  • Portuguese

Apply Now

APAC
For information on our APAC Course offerings and pricing, please contact:

APAC Learning Services,
Gopinath P.M.
+91-804 212 3529,
pmgn@sumarianetworks.com