Project Overview  -  Avaya's existence as a standalone company began October 2, 2000, when it was spun off from Lucent Technologies. Like Lucent, Avaya was and remains committed to providing exceptional levels of system and product training to its customers, business partners and employees through the best Learning Services resources. Sumaria's Role  -  Sumaria has provided exceptional Training Delivery services to Avaya since July 2000, when Lucent outsourced its Global Learning Solutions (GLS) division, which later became Avaya. Our staff provided instructor-led, on-site and virtual training delivery. Students from all 50 U.S. states and 20+ countries attended our training classes with 98-99% customer satisfaction ratings throughout the course of this contract. Sumaria also continued its role in managing, operating and maintaining six (6) major U.S. training centers. In addition, in the third quarter of 2001, we opened two (2) new training facilities and utilized two (2) additional satellite locations to meet customer demand. These training centers had a total of 41 Avaya-equipped classrooms. In addition, Sumaria also managed and delivered courses for Avaya's Telecommunications Manager and Call Center Manager (TCM/CCM) Professional Development programs, and expanded its range of course offerings under new Avaya product lines throughout the course of this contract. Please see Avaya Global Case Study for more information on our continued support to Avaya.