Project Overview  -  In 2000, Lucent desired to outsource its Global Learning Solutions (GLS) division, which later became Avaya Communication, and is now Avaya. During this effort, Lucent GLS was looking for a training partner to operate its U.S. Training Centers and to provide Training Delivery services for its North American Customer Training Program. Sumaria's Role  - Beginning July 24, 2000, Sumaria entered into a Master Services Agreement to operate Lucent North American Customer Training Centers, and achieved a seamless transition in providing 100% of the customer training delivery (85% classroom and 15% on-site training) formerly provided by Lucent GLS. Sumaria was also responsible for all instructors, managers and office administrators, as well as the management, operation and maintenance of six (6) major U.S. training centers. Under this contract, Sumaria was the sole provider of training to Lucent’s North American end user customers, and students from all 50 U.S. states and 20+ countries attended Sumaria training classes. Throughout this contract, Sumaria held 98-99% customer satisfaction ratings in its training delivery functions. Work continued under this contract when Lucent became Avaya Communication, and then Avaya. For more information, please see Avaya NAR Case Study.